Refund Policy

We want you to be confident about subscribing to EdgeMed EM. This Refund Policy explains when and how you can get your money back. It is part of our Terms of Service and applies to all paid subscriptions purchased through edgemedem.com from EdgeMed Education Ltd (Registration No. CS123660626).

1. First-time subscribers — 7-day no-questions-asked

If this is your first paid subscription with us and you are not satisfied for any reason, we will refund your full payment provided you contact us within 7 calendar days of purchase.

How to request a refund: Email support@edgemedem.com from the address linked to your EdgeMed account, with the word "REFUND" in the subject line. Tell us the email you used at sign-up and (optionally) what didn't work for you — your honest feedback helps us improve the product.

We will acknowledge your request within 1 business day and process the refund via Paystack within 5 business days. You may continue using the Service until the refund is processed; access is removed once the refund settles.

2. Renewal payments — 24-hour window

If your subscription auto-renews and you did not intend to continue, contact us within 24 hours of the renewal charge for a full refund of that renewal. After 24 hours, renewals are non-refundable.

To avoid surprise charges in the future, you can cancel auto-renewal at any time from your account page; cancellation takes effect at the next renewal date and does not interrupt your current period.

3. Group and institutional subscriptions

Refunds for group plans (10-seat annual subscriptions) follow the 7-day rule from the original purchase date. Once individual seats have been invited and accepted, those seats are non-refundable; the unredeemed portion may be refunded pro-rata at our discretion if requested within the 7-day window.

4. What is not refundable

• Charges older than 7 days (or 24 hours, in the case of renewals).
• Subscriptions where the account has been suspended for material breach of our Terms (for example credential sharing, scraping, or abuse).
• Subscriptions where more than 25% of the relevant question bank has been consumed during the refund window (we treat this as use beyond a reasonable trial of the product).
• Charges arising from currency conversion done by your card-issuing or mobile-money provider, where the underlying transaction with us was correctly priced.

5. How long refunds take

Once we approve a refund, Paystack typically returns the money to your original payment method (card, mobile money, or bank transfer) within 5 to 10 business days. The exact time depends on your bank or mobile money provider, not on us. We will share the Paystack reference number so you can follow up with them if needed.

6. Chargebacks

Please email us first before initiating a chargeback through your bank or card scheme. Almost all disputes are simpler to resolve directly with us, and we aim to respond within 1 business day. Chargebacks raised without first contacting us may result in suspension of the associated account while the dispute is under review.

7. Contact